01
Quick quote
Quote from the conversation.
Capture the early client, property and borrowing details and request indicative results without building a throwaway record.
Purpose-built second charge CRM
A modern second charge CRM—purpose-built, not bolted on.
Archway is a purpose-built second charge mortgage CRM for UK brokers. It takes the rekeying, portal-hopping and duplicate capture out of the case so your team can spend time on advice, suitability and the client—not the admin.
You keep the advice. Archway takes the admin.
Second charge sourcing
Connected case · Illustration
Purpose
Debt consolidation
Journey
Full quote
Amount
£30,000 · 15 years
Product resultPaymentStatus
Second charge fixed
7.49% initial rate
Secured loan fixed
7.69% initial rate
Second charge variable
7.82% initial rate
Adviser review required
The mundane, handled
Quote, generate an ESIS and submit—so you can broker the case.
Archway automates the mechanical work of a second charge: reusing client data, requesting quotes, generating an ESIS and mapping a submission. Your team keeps the conversation, the product choice and the file that has to stand up.
02
Full quote
Complete the picture once.
Enrich the same case with income, expenditure, commitments and debts, then compare connected-lender products in one place.
03
ESIS generation
Keep the illustration with the case.
Request the European Standardised Information Sheet for the selected product and retain it alongside the quote and advice evidence.
04
Submission
Submit without starting again.
On the broker’s approval, reuse structured case data in supported lender journeys instead of rekeying the application.
Focus on what matters
Keep the complete second charge case in one workspace.
See the client’s circumstances, borrowing purpose, debts, sourcing evidence, documents, communications and next actions together—so advisers are working the case, not hunting across systems.
- Dedicated pipeline stages and case statuses
- Clear adviser, case manager and administrator ownership
- Quote history and supporting evidence attached to the case
- First and second charge relationships visible around the same client
Connected lender APIs
What does Archway automate in a second charge case?
The APIs take the repetitive work: a quick quote to start the conversation, a full quote as the case is completed, ESIS generation for the selected product, and submission into the lender portal. The same record moves forward. The broker stays in control of the recommendation.
Lender API lifecycle
One case · connected lenders · illustrative
Case record
Same ID throughoutClient
A. Patel
Purpose
Debt consolidation
Amount
£30,000
LTV
68%
Income
Awaiting data
Commitments
Awaiting data
Selected product
Awaiting data
Broker approval
Awaiting data
Quick quote response
Connected lendersQuick quote results
4 returnedSecond charge fixed
7.49%
Indicative
Secured loan fixed
7.69%
Indicative
Second charge variable
7.82%
Indicative
Second charge fixed
8.04%
Indicative
POST /quotes/quick ▍
200 · 4 products
Example figures are fictional and do not represent current lender products or available rates. Nothing is submitted without broker approval.
Built from the ground up
Why does a second charge need its own CRM?
The advice, affordability, debt and evidence requirements are not a first-charge workflow with extra fields. A modern brokerage needs a product built for how a second charge case actually runs.
Purpose-built, not bolted on
Dedicated data, stages, statuses, documents and reporting for second charges—not a first-charge CRM with extra fields.
The mundane work, handled
Reuse client data for quoting, ESIS generation and submission so advisers are not copying the same case between portals.
The advice stays with the broker
Keep circumstances, alternatives, sourcing results, suitability reasoning and communications connected in a reviewable file.
Advice and debt consolidation
How does Archway support second charge advice records?
FCA findings published in March 2026 highlighted the importance of suitability, complete expenditure information, communication between intermediaries and lenders, record keeping and quality assurance in second charge journeys.
Archway gives those considerations a structured place in the workflow so the file is easier to review. It supports your firm’s controls; it does not replace adviser judgement or guarantee compliance.
Read our detailed second charge guideA stronger case record
Important decisions, kept in context.
- Capture the customer’s original purpose and requested amount
- Record existing debts and relevant repayment details consistently
- Evidence alternatives considered and the reasoning behind the recommendation
- Keep vulnerability, affordability and supporting documents visible to authorised users
- Preserve quote results and the selected product within the case history
- Require broker approval before any application is submitted
Suitability letter generator
How does Archway generate a suitability letter?
From a verified, editable template—not from a model. Dynamic data chips insert the case into the letter so the broker can finish it quickly, then own every line in a rich text editor.
Built-in AI can help you tighten wording while you edit. It never generates the suitability letter.
A verified, editable template
The letter is generated from a reliable template your firm can review and keep current—not from a one-off prompt.
Dynamic data chips
Client, property and product details insert as named chips, in the same way a signing template uses fields, so the broker is not retyping the case.
A rich text editor
Open the draft and edit every line. The adviser stays responsible for the wording that goes on file.
AI that helps you edit
Built-in AI can suggest clearer phrasing while you work. It never generates the suitability letter.
Suitability letter
Verified template · live case data
ParagraphInsert chipHelp edit
Second charge recommendation
DearClient name,
Following our discussion, I recommend a second charge ofLoan amountoverProperty addressforLoan purpose.
The selected product isSelected productatInitial rate. This draft is assembled from your firm’s verified template, with case data inserted as chips. You can edit every sentence before it goes on file.
AI can help you edit. It never writes the letter.
Adviser editSpecialist lender connectivity
Which second charge lenders can Archway connect to?
Archway is being built to connect quoting, ESIS and submission journeys across major specialist lenders. Integration availability varies during private alpha and by lender capability.
Second charge CRM questions
Clear answers for specialist mortgage firms.
Archway is currently in private alpha. We will confirm supported lender connections during your demo. For the product thinking behind the workflow, read our second charge CRM guide.
A second charge mortgage CRM is software built to manage the client, case, quotes, ESIS, documents and lender submission for second charge work. Archway treats that journey as its own product type, instead of a bolt-on to a first-charge CRM, while keeping it connected to the wider client relationship.
A second charge case has its own quote, ESIS, debt-consolidation and submission path. Generic CRMs leave that work in portals and spreadsheets. Archway is purpose-built so brokers can spend time on the case itself—the conversation, the suitability judgement and the recommendation—rather than rekeying.
Archway automates the mechanical work of a second charge case: reusing client data, requesting quick and full quotes, generating an ESIS, and mapping a supported lender submission. It does not replace the broker’s advice, suitability assessment or recommendation.
No. Lender APIs and product comparison are decision-support, not automated suitability. The adviser still assesses the customer’s needs, alternatives, costs and risks, and remains responsible for the recommendation and any submission.
Yes. A broker can begin with a quick quote using the information available early in the conversation, then progress the same client and case record into a full quote and compare connected-lender products in one place.
Yes, where the connected lender supports it. Archway can request an ESIS for the selected product and keep the illustration with the case before any application is submitted.
Yes, where the lender connection supports submission. Archway reuses structured information already captured in the case and passes it into the relevant submission journey. Nothing is submitted without the broker approving it first.
No. The suitability letter is generated from a verified, editable template. Dynamic data chips insert case details into the letter, then the broker edits it in a rich text editor. Built-in AI can help refine wording. It does not generate the letter.
No software can guarantee a firm’s compliance or customer outcomes. Archway supports structured workflows, clear ownership and reviewable decision evidence. Each firm remains responsible for its advice, controls, oversight and use of the platform.
Built for modern brokerages
Focus on the case. Let Archway handle the rest.
Bring us your current quoting, advice and submission process. We will show how a purpose-built second charge CRM can take the mundane work off your team.